Configure Unattended Launchpads

Created: Modified: Knowledge Base

The Launchpad systems must be set up for unattended use.

BEST PRACTICE: Imprivata recommends a headless system, with no display, mouse or keyboard.

Mac Launchpads

Sequoia 15.4.x Launchpads

  • Confirm that the Mac computer meets all system and networking requirements.
  • Enable user auto login on Mac:
    1. Navigate to System Settings > User & Groups.
    2. Set Automatically log in as to the desired log in account.
  • Modify Lock Screen settings:
    1. Navigate to System Settings > Lock Screen.
    2. Set Start Screen Saver when inactive to Never.
    3. Set Turn display off when inactive to Never.
    4. Set Require password after screen saver begins or display is turned off to Never.
  • Disable Mac Automatic Updates:
    1. Navigate to System Settings > Software Update > Automatic Updates. Click the information (i) icon to access the settings dialog.
    2. For Check for Updates, switch the toggle to ON.
    3. For Download new updates when available, switch the toggle to OFF.
    4. For Install macOS updates, switch the toggle to OFF.
    5. For Install applications from the App Store, switch the toggle to OFF.
    6. For Install Security Responses and system files, you can switch the toggle to ON.
  • Install the GroundControl Launchpad in the Applications folder.
  • Add GroundControl Launchpad application to Login Items so it launches automatically:
    1. Navigate to System Settings > General > Login Items.
    2. Under Open at Login, click the + and browse to and select GroundControl Launchpad, and click Open to add the application to the list.
  • The computer should be dedicated for Imprivata Mobile Access Management, and not shared with other apps.
  • Some method of VNC or other remote access is required to all stations.
  • Enable Launchpad Monitoring.  For more information, see Launchpad Monitoring.
  • (Optional) Enable Content Caching preferences:
    1. Navigate to System Settings > General Sharing.
    2. Under the Content & Media section, set the Content Caching toggle to ON.
Windows Launchpads

Windows 10 and Windows 11 Launchpads

  • Confirm that the Windows computer meets all system and networking requirements.
  • Mobile Access Management runs as a foreground service, so the computer must automatically log in as a user.
  • The login user should not have admin privileges.
  • Set the computer to automatically boot in case of an unexpected shutdown.
    On Windows, this is turned on by default. To verify the setting:

    1. Navigate to Settings > System > About. Click Advanced system settings under Related links. On Windows 10, it is Related settings.
    2. Click on Settings under the Startup and Recovery section in the System Properties dialog.  Confirm under the System failure section that Automatically restart is selected.
  • Set the Launchpad application to run at start.
  • The computer must be set to never go to sleep.         Windows 11
    1. Navigate to Settings > System > Power. Expand the Screen and Sleep section.
    2. Set When plugged in, turn off after to Never.
    3. Set When plugged in, PC goes to sleep after to Never.
      Windows 10
    1. Navigate to Settings > System > Power & sleep.
    2. In the Screen section, set When plugged in, turn off after to Never.
    3. In the Sleep section, set When plugged in, PC goes to sleep after to Never.
  • The computer should be dedicated for Imprivata Mobile Access Management, and not shared with other apps, including the Imprivata agent for Imprivata Enterprise Access Management (formerly Imprivata OneSign).
  • Turn Allow personal hotspot modification to OFF via the MDM restriction profile for devices. For more information, see Recommended Settings for Clinical Devices.
  • Some method of VNC or other remote access is required to all stations.
  • Enable Launchpad Monitoring.  For more information, see Launchpad Monitoring.